20 July 2016

FAQ

WHAT IS POLYETHYLENE ?

Polyethylene (PE) is a thermoplastic polymer. It means that it can be melted, reshaped and return to a solid state.

Polyethylene is durable and choc resistant. Our PE is anti-UV and anti-chlorine treated so that the products stay white.

CAN I USE MY PRODUCT OUTDOOR ?

Most products are designed for indoor and outdoor use.

We recommend exceptional outdoor use for products that are designed not only with PE but also with other materials (stainless steel, wood…).

HOW DO I CLEAN MY PRODUCT ?

We recommend cleaning the product on a regular basis with water or a soft cleaning product.

ARE ALL THE PRODUCTS WIRELESS ?

No, it depends on the product. Some are either wireless or wired and some are both.

ARE THE LED MODULES FIXED OR REMOVABLE ?

Our patented LED modules are removable from the shapes so you can switch your forms and LED modules as you want. It makes them also very easy and convenient to charge.

HOW DO I CHARGE MY PRODUCT ?

Put your LED module on the induction basis. There is no direct plugin between the LED module and the charger thanks to the induction technology.

You can choose between an individual charger and a pro charger.

Pro chargers are very convenient when you have several products. They allow you to charge up to 8 LED modules per station at the same time. Pro chargers are stackable.

CAN I CHARGE THE LED MODULE WITH THE LIGHTING SHAPE ?

Yes, you can charge it with the lighting shape or by itself.

CAN I CHARGE MY PRODUCT AND USE IT AT THE SAME TIME ?

We strongly advise against charging and using the product at the same time since the life of the battery can be impacted.

CAN I CHARGE MY PRODUCTS OUTSIDE ?

No, indoor charging only, on dry location.

IS MY PRODUCT WATERPOOF ?

Yes, our patented LED module is 100% waterproof and IP68 rated. When you connect your LED module to your shape it possible that it creates a little condensation in the shape but that is normal.

CAN I PUT MY PRODUCT IN MY POOL ?

Yes, some of our wireless products are designed to float on a pool, a fountain…

HOW CAN I CHANGE THE COLORS ?

You can either use the button at the bottom of the LED module or the remote control (sold as option).

WHAT ARE THE BENEFITS OF THE REMOTE ?

  • Dim with 3 predefined light intensities
  • Direct access to 12 steady colors
  • Direct access to automatic scrolling colors
  • Memorize your favorite color
  • Candle effects
  • Easily synchronize all your products together

IS MY PRODUCT DELIVERED WITH A REMOTE CONTROL ?

No, the remote control is sold separately as an option since only one remote is needed for several products.

DO I NEED A REMOTE CONTROL FOR EACH PRODUCT ?

No, one remote is enough to manage all products at the same time.

You can either synchronize them to change the colors of all products at once or desynchronize one or several LED modules from the remote. When desynchronized, LED modules can only be managed with the button at the bottom, until you synchronize them again.

CAN I CHOOSE THE COLOR OF THE POLYETHYLENE ?

Yes, for some products you can choose a solid PE color. Those products are sold without light.

WHAT IS THE WARRANTY PERIOD ?

Our products have a 1 year warranty.